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A household item in every home with young children, WaterWipes® is a remarkable Irish success story. WaterWipes®’ headquarters and manufacturing base in County Louth runs on robust dedicated internet access (DIA) delivered by Viatel Technology Group in partnership with SIRO. The expert solutions architects at Viatel collaborated with WaterWipes® IT. Together, they engineered the connectivity to its full potential to maximise the impact for the company.

The WaterWipes® Journey

The quest to find a baby wipe gentle enough for his newborn daughter’s sensitive skin set Edward McCloskey on a path of meticulous research. His hard work culminated in the creation of the first WaterWipes® prototypes in 2008. From headquarters in Drogheda, County Louth, WaterWipes® has grown into a global enterprise, employing over 300 people and distributing products to millions of homes across more than 50 countries.

Viatel’s Tailored Solutions

Viatel provides WaterWipes® with essential services to ensure seamless operations and robust security:

1. Dedicated Internet Access (DIA): A reliable, high-speed connection to their 24/7 production facilities, ensuring continuous output to meet global demand.

2. ExpressRoute to Microsoft Azure: A private, secure connection guarantees efficient access to Microsoft Azure workloads. Specifically, it provides a much faster, low latency connection to the ERP system. It improves user experience when accessing everyday applications in Microsoft 365 like Teams and Outlook. ExpressRoute supports data security by bypassing the public Internet.

Robert Kelly, WaterWipes®’ dedicated Account Manager at Viatel, elaborates:

A dedicated fibre connection ensures WaterWipes®’ production facilities have the resilient connectivity they need for round-the-clock operations. The ExpressRoute service to Microsoft Azure provides staff with a smooth, secure experience when using their Microsoft applications.

Tangible Impact and Operational Improvements

Niall Malone, IT Systems Administrator at WaterWipes®, highlights the transformative impact of Viatel’s solutions:

Enhanced Day-to-Day Operations:

The increased capacity of the connection and ExpressRoute to Azure have significantly improved the working experience for our wider team. Their daily application usage is now far smoother. That reduces the number of routine IT support tickets. In turn, that allows our IT team to focus on further strategic projects to drive business growth and enhance operational efficiency.

Future-Proofing Connectivity:

Previously, we were limited to a maximum speed of 500Mbps, which limited us in terms of moving to the cloud for data and backups to offsite locations, The 1 Gigabit SIRO connection, delivered by Viatel, allowed us to scale in demand as the employee base grew and greatly improved internet access. The scalability of the connection is important to us as an expanding international business. Knowing we can scale up as needed gives us confidence for the future.

SIRO Fibre Network

Viatel delivered dedicated internet connectivity to WaterWipes® in partnership with SIRO. SIRO’s 100% fibre first network offers speeds of 1 Gigabit per second and is now available in every Irish county. Viatel is SIRO’s leading retail partner with almost 1,000 LightBurst connections delivered to Irish business premises.

Learn more about Viatel Technology Group

When we started Viatel 26 years ago, we focused exclusively on enterprise connectivity and private data centres. But our customers were sick of wasting time juggling different suppliers. So, we reinvented ourselves. From ISP to a full-service business technology provider. Now we offer cybersecurity, cloud (public, private and hybrid), the Microsoft suite, voice and managed IT services. Connectivity networks are still a specialty.

Our team is made up of hundreds of passionate experts who are not just technically brilliant but also genuinely enjoy working with our customers.

We are a top tier Microsoft Solutions Partner, a Deloitte Best Managed Company, and the Guaranteed Irish Technology Company of the Year. The trophies reflect our commitment to excellence, but our real reward is the positive impact we have on our customers. To read more customer stories, please visit viatel.com/customer-stories. To discover how Viatel can give your company the competitive edge, email us at hello@viatel.com